Why is this task important for you and our guests?

为什么这项任务对你和我们的客人都很重要。

Answers:

回答：

1. I should be courteous to all guests. 应该礼貌地对待客人。

2. I need to fulfill the guest expectation 应该实现客人期望。

3. I want to maintain InterContinental Hotel high standards by addressing guests correctly.按照洲际最高标准迎接客人。

4. I can show my professionalism.展示我们的职业水准。

Summary questions:

问题概述:

1. How should we address our guests? 我们应该怎样称呼客人。

2. What do we have to do when we do not have specific information? 当我们没有专门信息时，我们应该做协商能够做些什么？

3. Should we always shake a guest’s hands?我们应该主动跟客人握手吗

4. Which are the appropriate guest titles? 对客人的称呼有哪些？

Now ask the trainee to practice the task from start to end to test competency.

现在由培训生按照步骤从头到尾进行实践操作并做测试

酒店客房培训--001正确称呼客人Addressing-a-Guest教学文案