6-1-课后阅读-Polite Expressions

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18春商务英语1/26-1课后阅读
PoliteExpressions
Belowaresomecommonpoliteexpressionsweuseintheworkplace.Thesepoliteexpressionswillhelpnon-nativespeakerssoundmorepoliteanddiplomatic.
SayingNo
Declininganinvitation:
Thatsoundsgreat,but…I’msorry,butIreallycan’t.Ihaveto…Ireallyappreciatetheinvite,but…
InEnglish,wedon’ttypicallydeclineinvitationswithoutgivingareason(eitherrealormadeup.Simplysaying“no”or“nothanks”wouldbetoodirectandmightbeperceivedasrude.
Informingsomeoneyoucan’tprovideassistance:I’dlovetohelp,butrightnowI’mreallybusywith…IwishIcould,butrightnowIneedtofocuson…NormallyI’dbeableto,butrightnowIhaveto…
Justlikewithinvitations,it’simportanttoprovideareasonhere.Besidestheexpressionsabove,weoftenmentionthenameofsomeoneelsewhomightbeabletohelp.Example:I’dlovetohelpbutI’mreallybusywiththesereports.HaveyouaskedBrian?Hemightbeabletohelpyou.
Sayingnotoasuggestion/idea:
I’mnotsurethatwouldwork.Thatmightnotbethebestsolution.Idon’tknowifthatwouldwork.Thatmightbealittleambitious.
Tellingsomeonethathis/herideaisn’tgoingtoworkisadelicatesituation.Inthissituation,wetendtousetentativelanguagesuchas“I’mnotsure,”“Idon’tknow,”and“might.”Simplysaying“thatwon’twork”or“that’snotgoingtowork”mightbetoodirect.
PointingoutaMistakeItlookslike…Itseems…
Didn’tweagreeon…?/Didn’twedecide…?Ithoughtwehadagreedto/on…Iseemtorememberthatwe…
Byaskingquestionsandusingtentativelanguage,wecansoftenourmessage.Wenormallydon’twanttosay“thisiswrong”or“youarewrong.”
Requests
Simplerequests:
Could/canyou…?Wouldyoumind…?
Forroutinerequests(askingsomeonetodohis/herjobwecanbefairlydirect.
Bigrequests/favors:

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18春商务英语1/26-1课后阅读
Iwashopingyoucould…Iwaswonderingifyoucould…Woulditbeokayif…?
Doyouthinkyoumightbeableto…?
Forbigrequestsandfavors,weneedtobeindirectandpolite.Saying“Could/canyou…”isoftentoodirectforthesesituations.
Permission:
IwashopingIcould…
IwaswonderingifIcould…DoyouthinkImightbeableto…?Woulditbeokayif…?Woulditbeaproblemif…?
Ifit’ssomethingroutineandwe’resurethepersonwillsayyes,wecansimplysay“Could/CanI…?”
Offers
Makinganoffer:
Wouldyoulikemeto…?CanIhelpyouwith…?Ifyou’dlike,Ican…
Saying“Doyouneedhelp?”couldbetoodirectandmightsuggestthatthepersoncannothandlethetask.
Acceptinganoffer:
Sure,thatwouldbegreat.Yes,thankyou.
Asimple“thanks”or“thankyou”isoftensufficient.
Interrupting
Gainingthefloor:
Sorrytointerrupt,but…CouldIaddsomething?
It’softenhelpfultosaytheperson’snamebefore“CouldIaddsomething?”Thishelpsgettheperson’sattentionandmakeshim/herstoptalking.
Afterinterruptingsomeone:
I’msorry,youweresaying.I’msorry,goahead.
Disagreeing
That’snotnecessarilytrue.I’mnotsosureIagree.Idon’tknowthatIagree.That’snotalwaystrue.
Bypartiallydisagreeingorusingindirect,tentativelanguage,wecansoftenourmessageandensurewedon’toffendourlistener.
Redirecting

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18春商务英语1/26-1课后阅读
Maybewecouldgetbackto…Maybewecouldtalkabout…Whydon’twemoveonto…?
Usingoneoftheseexpressionsmakesforasmoothtransitionbetweentopics.
MakingSuggestions
Whataboutif…Maybewecould…Ithink…Ifeellike…Ithoughtitmightbeagoodideato…Itseemstomethatweshould…Onethingwemightwanttoconsideris…
Simplysaying“weshould”isoftentoodirect.Wecansoftenthemessagebyusingindirect,tentativelanguageand“we”insteadof“I.”
GivingAdvice
Youmay/mightwanttoconsider…Itmightbeagoodideato…Haveyouthoughtabout…?
Saying“youshould”couldbetoodirect,especiallyifwe’retalkingtoasupervisor,aclient,orsomeonewedon’tknowverywell.
Invitations
Iwaswonderingifyou’dliketo…Wouldyouliketo…?
Ifyou’refreeon(day/date,…/Ifyouaren’tdoinganythingon(day/date…
Apologizing
I’msorry,Ididn’tmeanto…I’msorry,Ididn’tknow…Iapologize.Thatwasmyfault.
PrefacingBadNewsI’mverysorry,but…Unfortunately,…I’mafraidthat…
Wetypicallyusethesestatementstoalertourlistenerthatbadnewsiscoming.
EndingaConversation/ExcusingYourself
Well,I’dbettergetbackto(taskyou’vebeenworkingon…I’llletyougetbackto(whatotherpersonisworkingon…Ihavetorun/Ihavetogetgoing.Itwasnicetalkingtoyou.
Ifwe’regoingtotalktothepersonsoon(atameeting,socialevent,lunch,etc.weoftenmentionthat.Example:Ihavetorun.I’llseeyouat2p.m.forourmeeting.
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中华56个民族是一个家,不同地区有不同的习俗,连说话的方式都不一样,也就是我们所说的地方方言,而在我国这个重礼节的地方,送礼的时候都要跟着当地的习俗来,而在国际化的商务交往中,拓展业务范围是离不开礼尚往来的,我们要懂得一些各国的送礼习惯,掌握送礼品的规则!
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6-1-课后阅读-Polite Expressions

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