排班模型
发布时间：2016-12-11 23:47:32
客服排班模型
![](https://wkrtcs.bdimg.com/rtcs/image?w=443.77&md5sum=bea7ef53a9d15a8752680ba63e84faf6&sign=37677531b5&rtcs_flag=2&rtcs_ver=3.1&l=webapp&bucketNum=80&ipr={"t":"img","r":"r_3","w":"443.77","h":"338.48","dataType":"png","c":"word/media/image1.png","imgOriW":628,"imgOriH":479})
![](https://wkrtcs.bdimg.com/rtcs/image?w=623.07&md5sum=bea7ef53a9d15a8752680ba63e84faf6&sign=37677531b5&rtcs_flag=2&rtcs_ver=3.1&l=webapp&bucketNum=80&ipr={"t":"img","r":"r_5","w":"623.07","h":"202.87","dataType":"emf","c":"word/media/image2.emf"})
任务量：
目前周平均来电量：40500（随机抽取一周数据） 日平均来电量：5800 其中每周五、六为话务高峰期，来电量为日常的1.16倍（总来电量及时段来电量参考附件）
总体要求：总体接起率≥92% 时段接起率≥80%
![](https://wkrtcs.bdimg.com/rtcs/image?w=434.67&md5sum=bea7ef53a9d15a8752680ba63e84faf6&sign=37677531b5&rtcs_flag=2&rtcs_ver=3.1&l=webapp&bucketNum=80&ipr={"t":"img","r":"r_2","w":"434.67","h":"1048.00","dataType":"gif","c":"word/media/image3.gif"})
![](https://wkrtcs.bdimg.com/rtcs/image?w=580.00&md5sum=bea7ef53a9d15a8752680ba63e84faf6&sign=37677531b5&rtcs_flag=2&rtcs_ver=3.1&l=webapp&bucketNum=80&ipr={"t":"img","r":"r_2","w":"580.00","h":"154.67","dataType":"gif","c":"word/media/image4.gif"})
![](https://wkrtcs.bdimg.com/rtcs/image?w=437.33&md5sum=bea7ef53a9d15a8752680ba63e84faf6&sign=37677531b5&rtcs_flag=2&rtcs_ver=3.1&l=webapp&bucketNum=80&ipr={"t":"img","r":"r_2","w":"437.33","h":"72.00","dataType":"gif","c":"word/media/image5.gif"})
![](https://wkrtcs.bdimg.com/rtcs/image?w=478.67&md5sum=bea7ef53a9d15a8752680ba63e84faf6&sign=37677531b5&rtcs_flag=2&rtcs_ver=3.1&l=webapp&bucketNum=80&ipr={"t":"img","w":"478.67","h":"880.00","dataType":"gif","c":"word/media/image6.gif"})
![](https://wkrtcs.bdimg.com/rtcs/image?w=460.00&md5sum=bea7ef53a9d15a8752680ba63e84faf6&sign=37677531b5&rtcs_flag=2&rtcs_ver=3.1&l=webapp&bucketNum=80&ipr={"t":"img","r":"r_2","w":"460.00","h":"877.33","dataType":"gif","c":"word/media/image7.gif"})
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