REVISITING KNOWLEDGE, SKILLS, AND ABILITIES NEEDED FOR DEVELOPMENT AND DELIVERY PROJECT Abs

发布时间：2011-06-28 18:55:49

R EVISITING K NOWLEDGE,S KILLS, AND A BILITIESN EEDED FOR D EVELOPMENT AND D ELIVERY P ROJECTS TAFFKen GunnellsThe University of Alabamakgunnell@cba.ua.eduJoanne E. Hale, Ph.D.The University of Alabamajhale@cba.ua.eduDavid P. Hale, Ph.D.The University of Alabamadhale@cba.ua.eduAbstractThis paper is grounded on the proposition that quality and timeliness of provisioning businessinformation system solutions can be advanced by staffing development projects with personnelbased on appropriate task related Knowledge, Skills, Abilities and Personal Characteristics (KSA-P). Defining a standard repeatable process for such staffing decisions requires a consistentclassification scheme for the KSA-Ps, which this paper develops through a meta-analysis of therelevant literature. A nominal group of CIOs and consulting principals provide additional supportfor the validity of the classification scheme. The role of general and specific experience in skilland ability development is explored. Implications and future directions of the research arediscussed.Keywords: Knowledge, skills, abilities, personal, characteristics, information, systems, personnel,assessmentIntroductionSince the inception of business information systems (IS), managers have attempted to staff development projects with personnel capable of completing their assignments on time and within budget (Hawk & Dos Santos, 1991; Jiang et al., 1999). Practitioners and researchers alike underscore the complexity and confounding facets involved in staffing decisions (Hawk & Dos Santos, 1991). Consequently this paper revisits existing literature in a meta-analysis to propose classifying knowledge, skills, abilities and personal characteristics (KSA-P). Background: Definition of KSA-PsFor over 3 decades the KSA term has been intertwined with the MIS literature (Cheney & Lyons, 1980; Renck et al., 1969). More recently personal characteristics have been added by (Hunter, 1994; Mayer, 2003; Teague, 1998; Turley & Bieman, 1995). The working definitions used in the paper are:def. Knowledge refers to organized factual assertions and procedures that, if applied, makes adequateperformance of a task possible (Cheney et al., 1990; Vitalari, 1985). Knowledge can be assessed through formal examination.Proceedings of the 2006 Southern Association for Information Systems Conference 217

REVISITING KNOWLEDGE, SKILLS, AND ABILITIES NEEDED FOR DEVELOPMENT AND DELIVERY PROJECT Abs

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