特殊旅客服务巧

发布时间：2023-04-18 20:13:41


特殊旅客服务巧
西安航空职业技术学院 毕业设计论文 特殊旅客服务技巧 【摘要】 民航业是我国
经济社会发展重要的战略产业改革开放以来我国民航业快速发展。随着民航业的不
断发展旅客的服务水平也在不断提高作为一些特殊旅客在接受航空运输的过程中机
场或航空公司也会给予特别礼遇或给予特殊照顾。本文主要从特殊旅客服务的概念、
服务原则、技巧等方面详细的介绍了特殊旅客服务的相关内容。通过对特殊旅客服
务的介绍以及现有服务技巧的总结对未来特殊旅客服务的发展提出了一定的方案。 关键词特殊旅客、服务 AbstractCivil aviation in Chinas economic and social development is an important strategic industry since the reform and opening up Chinas rapid development of civil aviation. With the continuous development of civil aviation the passenger service level also continuously improve as some special passenger in an air transport process airport or airlines will also give special courtesy or give special care. This article mainly from special passenger service concept service principle skills and introduced the special passenger service relevant content. Through the special passenger service introduction as

well as the existing service skills summary for the future and special passenger service development puts forward some solutions. Keywords: special passenger service 西安航空职业技术学院 毕业设计论文 目录 1.特殊旅客服务的概
念和原则 ......................................................................................................... 1 1.1特殊旅
客服务的概念 .............................................................................................................. 1 1.2特殊旅客服务的重要
性 .......................................................................................................... 1 1.3特殊旅客服
务的原则 .............................................................................................................. 2 2.特殊
旅客服务的要求与相关规
定 ................................................................................................. 3 2.1特殊旅客服务的要
特殊旅客求 .............................................................................................................. 3 2.2 服务注意事项 .......................................................................................................... 4 2.3 航空公司关于特殊旅客服务的规

特殊旅客服务巧

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