英语答案

Scripts Unit 1

Part II Listening and Speaking

Task 1 FAQs in job interview

Sample answers:

Q1.

I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to  finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.

Q2.

I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily.

       Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.

Q3.

Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.

Career development is very important for  me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.

Task 2 Inappropriate questions in job interview

Key:

Part III Language Focus

Key:

o  Name: Cai Ning  

o  Personality: serious-minded认真的; calm; humorous; easy-going

o  Strengths: the ability to work with all types of people

o  Weakness: perfectionist; impatient

o  Work experience: six years’ financial industry experience with several companies; two years’ experience in an investment bank

o  Qualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeeping记账 and accounting proficiency in English.

o  Reasons for leaving last job: want to find a job that is challenging.

o  Questions about the job: Would I be able to work abroad in one of your overseas branches?

Part IV Viewing and Speaking

Video 1 Applying for the position of financial consultant

Key:

Video 2 Applying for the position of Sales Manager

Key:

o  1.   F   T   F   F   T

o  2.   1) Sales Manager

           2) Five

           3) Brand Manager

           4) biscuits

           5) Business Administration

           6) oral English

Part V Case Analysis

Hint:

o  She is not likely to get the job because she did poorly in the job interview.

o  Things went wrong:

1. Use filler words (“you know”) too many times.

2. Bad-mouth former employer.

3. Inappropriate answers to interviewer’s questions, eg, “I would rather like to establish my own company”

4. Ask inappropriate questions, eg. “Can I take time off for vacation?”

5. Self-conceit— “I have no weakness”.

6. Too much emphasis on travel.

Scripts Unit 2

Part II Listening and Speaking

Task 1 How is your job?

Key:

  1) I haven’t seen you for years.

  2) what do you do now?

  3) I’m in the Research and Development Department.

  4) I knew you’d do something very challenging and creative.

  5) I sometimes stay in the office after work to deal with unfinished tasks.

  6) I am still the accountant of that cosmetics company.

Task 2 Describing jobs

Key:

1)      personnel management

2)      developing markets

3)      planning

4)      execution

5)      sales targets

6)      team performance

7)      customer base

8)      customer satisfaction

9)      selecting, developing and managing

10)  cost-effective

11)  on time

12)  of good quality

13)  human and material resources

14)  training needs

15)  continuous improvement

Part IV Viewing and Speaking

Video 1 Introducing titles and responsibilities

Key:

1.      Caroline Clinton: financial accounts

Lucy White: data processing

Ada Balck: management accounts

2.      Administration; Marketing; Engineering; Project Preparation; Accounting

Video 2 Do you like your job?

Key:

1.      self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager

2.       

Scripts Unit 3

Part I Warm-up

Good afternoon. Today I’m here to talk about how to make effective business calls. Telephone communication is common nowadays, therefore, how to 1) ensure smooth business communication gets increasingly important. Now I’d like to introduce some tips on making proper business calls. First, you should know 2) the purpose of your call in advance. Make sure you have 3) all the documents you’ll need before you dial. One important thing we should not overlook is time schedule. Try to 4) schedule a specific time for calls. Before you make the call, be sure that you get rid of 5) all distractions. For example, turn off the radio, television, etc. When making the call, listen carefully and 6) confirm that you have understood each point. Don’t pretend you have understood when you haven’t. Another thing we should keep in mind is: let other people speak and try to avoid 7) interruptions. Speaking slowly and clearly is important. Try to avoid 8) strong accent. Besides, make sure 9) you sound polite and agreeable. Remember that you should not argue! Use 10) the optional choice method, such as “Which is better, Monday or Tuesday?”, “Morning or afternoon?”, “Ten or eleven a.m.”? And, of course, try to make your call brief. Avoid 11) lengthy calls. Additionally, don’t try to be funny—you may be misunderstood. The last tip you should bear in mind is to 12) smile while you are talking. Your listener can “hear” your smile.

Part II Listening and Speaking

Task 1 Making a call

Script:

Key:

F F T T F T F F

Task 2 Leaving a message

Key:

Message Note

To: Louise Paulson

From: Paul Jackson

Phone: 979-326-8965

Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent.

Taken by: Roy

Part IV Viewing & Speaking

Video 1 Leaving a message

Key:

1.      F F T T F

2.      Message 1) Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?

Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.

Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.

商务英语视听说答案解析