写信投诉抱怨的题型很常见，怎样才能合理的表述不满，又能显得理由充分？下面介绍下这类书信的常用词汇和句型

 Complaint Letter

词汇：

complain against sb. about sth.投诉......

dissatisfaction with不满于......

put up with / bear / tolerate忍受

awful 糟糕的

poor service糟糕的服务

inconceivable不可思议的

out of one’s expectation令某人大失所望

look into / go into / investigate调查

incident / matter 事件

sanitary situation卫生条件

bad manners 不礼貌

disturbance干扰

nuisance 麻烦事

remedy 补救

solve解决

recurrence再次发生

句型：

1) I am writing to you to complain about ...

2) I am writing to express my dissatisfaction with...

3) There are some problems with the flat that I wish to bring to attention. For one thing, there is…For another,...

4) I can hardly bear /tolerate /put up with it any more.

5) I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.

6)I sincerely hope that it will review its management system, with the view to providing, better service to the public.

7) We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.

8) We will appreciate your willingness to make up for the loss.

投诉信1

　　结构要点投诉信是对产品或服务表示不满的信件，一般分三个部分：

　　1. 提出投诉内容；

　　2. 说明具体情况；

　　3. 提出解决办法。

　　Suppose you bought a woolen scarf(围巾) by mail order but later found a hole in it. Write a letter of complaint to describe that matter and require settlement. Do not sign your own name at the end of your letter, using “Li Ming” instead.

To whom it may concern,

The woolen scarf I bought by mail order from your company arrived on time the day before yesterday. But when I checked it, I found a hole in the middle. I was astonished because the hole was obvious and I did not think you should neglect this deficiency when you delivered it. I have dialed your service number for several times and it was always busy.

Now this problem keeps worrying me. Can you change a new one for me as soon as possible? How shall I send this scarf back to you? Thanks for your consideration.

I am looking forward to your early reply.

Yours faithfully,

Li Ming

投诉信2

　　语言注意点投诉信应重点表明投诉的原因，叙事应客观、准确、简洁。最后提出的解决方法应切实可行。在表达自己的不满时，语言要把握分寸，不失风度。

　　Write a letter to complain about an unhappy experience in about 100 words to describe the matter and ask for the mistake to be corrected. Do not sign your own name at the end of your letter, using “Li Ming” instead.

Dear Sir,

I am writing to you about a most unhappy experience. Last Tuesday morning, we took a long route bus of your company from Dukou to Lijiang. The bus was scheduled to arrive in Lijiang at 7 o’clock in the evening, but it stopped midway at four p.m. for mechanical problems. The driver and the ticket seller could neither solve the problem by themselves nor seek help from others.

英文投诉信表达及例文