L5 Unit 1-1 Listening

Jessica was 35 years old. She graduated from middle school 20 years ago. This year her middle school class had its 20th year class for reunion. All of her classmates and teachers were invited to attend. It’s to going to be held at the hotel, near where their school used to be. Like many other buildings, the school had been torn down. It had been replaced by some of the apartment buildings.

At first, she wasn’t sure if she could go to the reunion. One reason was that there wasn’t anyone in particular that she wanted to see. Another reason was that she was very busy. She was a working mother, with a boy 8 years old and her husband who was rarely at home. Going to the reunion meant that she would have to arrange someone to tak e care of things while she was away. That wouldn’t be easy. She didn’t want to take her boy with her and her husband wouldn’t take time off from work.

Then she got a message from Sharon, one of her classmates. Sharon was contacting people from their class and urging everyone to come. In the school days, she was class monitor, and now she was helping to organize the reunion. They exchanged the messages and Jessica said she couldn’t make it. Then Sharon gave her a call and they talked for almost an hour. Sharon really wanted her to come and so did a couple of Jessica’s old friends. They were all wondering how she was doing. None of them have seen or heard from her since graduation. They were especially curious since she hadn’t gone to their first reunion 10 years before.

Jessica decided to arrange things so that she could go. Her husband finally agreed to

take care of things while she was away. He agreed to do it because her mother had offered to come and stay for a while so Jessica could attend the reunion. Since he and her mother didn’t get along, he decided to change his schedule and work from home for a few days. He really didn’t want her mother to come though he didn’t say so. When she got to the reunion, she was shocked. Everyone had aged so much and many of them were out of shape. Some who used to be good-looking had lost their looks completely and others look much better and before. It was strange how time had changed people in such different ways. Anyway, she decided that since she was there, she would try to enjoy it.

L5 Unit 1-1 vocabulary

To replace something means to put something else in its ways. When something gets old and begins to break down, it may need to be replaced.

To tear something down means break it apart. To tear a person down means to hurt them by saying negative things about them.

To construct somethings means to build it or put it together. Large construction projects include buildings, bridges and organizations. The opposite of constructive is destructive.

To organize something means to arrange things in elderly logical way. An organization is something that has a logical structure such as a well-managed company.

To support something such an idea is to help or add strength to it. The opposite of support is to undermine(逐渐削弱)or weaken.

Public information is available to anyone who wants to know it. if a store is open to the public, it means anyone can come in.

Private information is not open to everyone but it’s only available to trusted friend to family. In formation about one’s secret hopes or dreams is usually private. Confidential information is secret information. Confidential is not supposed to be shared with others.

Gossip is information that is often be exchanged because of its exciting and fun, even though it maybe not be true. Offering gossip is often entertaining but it can often be damaging.

Opinions are what people think and feel about something as it supposed to factual

information. Factual information is based on facts or evidence, but opinions are what people think or feel.

They are too disorganized to get anything done on time.

To replace something means to out something else in its place.

The opposite of construct is tear down.

Opinions often differ, and when they do people may argue.

Gossip is information that is often made up or exaggerated.

The password to your bank account information is private information.

Many people make money by investing in public companies.

Revealing confidential information may be illegal.

Gossip may hurt or embarrass the person being gossiped about.

L5 Unit 1-1 dialogue

Is this the Ace service center?

Yes, it is, Sir. May I help you?

Yes, I’m calling to complaining about your service.

Certainly, sir. I’m sorry to hear that. Let me see if that’s something I can do to help you. Please tell me what happened.

I order a new washing machine at new website. It was more than a week ago.

Before you go on, may I have your order number please?

Sure, it’s abc1005.

And may I have the last 4 digits of your social security number?

I don’t have a social security number. I’m an illegal alien.

Very funny, sir. Ok, then. What’s your first pet’s name?

Mr. Kidi.

OK, I see your all information. Now, what’s your problem?

I ordered a new washing machine and paid for it. Then I chose the delivery date for a set of choices. It was supposed to be delivered today, but it’s still not here.

Did anyone contact you?

No, I haven’t received messages.

I’m sorry to hear that sir.

I see here that the washing machine you ordered hasn’t arrived in our warehouse(仓库)

yet. It can be delivered until next week.

You do n’t even have it yet? Why haven’t I been notified. I took time off from work to be at home today.

You should have been notified by phone or email.

I wasn’t. I haven’t received any notification. This is very upsetting.

I understand, sir. I’m really sorry for this.

Being sorry isn’t enough. I’m really upset. This is no way to do business.

Yes, sir, I understand.

I can send you a 50-dollar gift coupon as a way to express our appreciation for your patience.

I don’t care about the money. I don’t blame you of course but I want you to know how disappointed that I am with Ace. I expected much better service.

I’m reall y sorry, sir. Is that anything else that I can do for you?

Yes, that is. I’d like to cancel the order and get a refund.

I’m sorry to hear that, sir. But I understand. I’ll see to it that you get your refund. How long will it take before I get the refund?

You should see the credit on your next month’s credit card billing statement. Thanks for your help.

You are welcome sir and once again, please accept my apologies.

L5 Unit 1-2 Listening

Jessica’s 20-year class reunion was held at a fancy hotel. When she arrived, she wasn’t sure she was in the right place. At first, she didn’t recognize anyone. She felt a bit awkward and out of place. But it wasn’t before a strange man came up to her. He was already losing his hear and he was wearing thick glasses(深度眼镜). Don’t you remember me? He asked. When he said who he was, she barely remembered him, especially he has changed so much. Then he told her that he had always had crush on her. He said she looked beautiful and he immediately took a selfie of them, with his arm tight around her waist. This made her felt a bit strange. She smiled at him and pretended to be happy to see him. But in fact, she was sure how to react, thought he seemed nice. She finally excused herself and went to the ladies’ room. She was beginning to regret to having come to the reunion. She had always been shy and she still was. When she returned to the party, Sharon invited her to sit at her table. Dinner was going to be served soon and some of the classmates were going to give speeches. Sharon next was also got to say a few words too because people were curious. This was a surprise. Jessica had never been very popular and she didn’t think anyone had noticed her. She had always felt like an outsider, with only a couple of close friends. Still, she had been one of the best students and people remembered her. As the evening wore on, Jessica began to really enjoy herself. She told to her old friends and was amazed by how some others had changed.

For example, Tom used to be good looking and athletic. He was one of the most popular students, and star basketball player. His one problem was math. He had had

hard time in math especially in geometric. This is because he wasn’t a logical thinker. Except for basketball, he didn’t want to d o anything, unless it was easy. Tom was no longer good looking. His nose which had always been large, had grown even larger. He had also gained a lot of weight. His wife had left him so for the first time and ever, he was lone. He looked lonely and depressed, not at all like he used to be.

Steve was a nobody in middle school. People hardly noticed him. He was small, quiet and a bit ugly with crooked teeth. What he was good at was English. His English was even better than their teachers. After graduating, he went to low rent university and eventually dropped out. For a while, he worked as a tour guide. Then, 10 years ago, he and some friends started a little company which is now a great success. In fact, he had become a rich, generous man. He had a nice warm smile and his success hadn’t gone to his head(冲昏头脑). It was a pleasure to be around him.

Betty used to be the most beautiful girl in school. She wasn’t very smart but she was a great singer. She made a video of her singing and it went viral. She became famous overnight but it only lasted for about 2 years. After that, her fans lost interested in her. She tried to become an actress, but she failed. She has been too stiff and nervous in front of the camera. Betty has a nice husband who seems to adopt her. The one tragedy in her life happened about 5 years ago when she lost her daughter to a rare form of cancer. Because of that, her hair had begun to turn grey. Jessica couldn’t help but feel sorry for her. Betty had had such high hope in tremendous energy as a girl, but things didn’t work out.

And then there was John. John used to be the school bully. He had been big, strong

and mean. He hadn’t been nice to anybody. It seemed that he was always angry and ready to hit someone. After graduating, he joined the army and went overseas to fight to a war. His saw many people died and he grew to hate fighting of any kind. Then one day, he was nearly killed when a helicopter he was in was shut down. He survived the crash(事故) but he lost a leg and was hospitalized for nearly a year. Now he had completely changed. He had gentle, kind eyes and beautiful smile. He was working for an organiz ation that provides support to elderly people. From Jessica’s point of view, john had turned out to be a wonderful surprise. In the end, Jessica was glad she went to her reunion. It was interesting to see how people had changed through these years. Still, she was happy to get home and appreciate everything that she had.go (viral 像病毒一样传播开来be prepare for 为…作准备)

L5 Unit 1-2 vocabulary

A broken heart is what happens when a love relationship is broken off. Someone with the broken heart is usually depressed which means they feel awful and don’t enjoy life.

To fall in love with someone can be a wonderful experience, with powerful emotions. People in love often share their deepest feelings and emotions, which is intimacy(n.亲密;亲近;亲昵的言行;性行为).

To find someone attractive usually means there is a physical desire to be with him. Physical attraction may sometimes lead to love, But in many cases, it may only lead to a short term sexual relationship.

To flirt(调情) with someone means to let him or her know that you want to be approached. Some people use their eyes or smile to flirt.

Jealousy is what often happens when two people compete for the love of the same person. The one who loses may be very jealous of the other and tries to break things up.

Rivals insult 辱骂

Feelings of jealousy may last for a long time and can destroy friendship.

Some people can remain calm even when everyone else is confused and upset. When you are calm, you can think clearly and make good decisions.

People react to disappointing news in different ways. Sometimes they get discouraged

and lose their confidence. Sometimes they get depressed and began to cry or even get drunk.

People are furious when they are in extremely angry. People who are furious at each other maybe end up fighting or trying to hurt each other.

To be excited is usually a good thing. People can become excited while watching a soccer match and seeing their team score a goal. The opposite of exciting is doll or boring.

Someone is terrified if they are extremely afraid and shaking with fear. Terrified people will often scream and run away from whatever is threatening them.

Being in love can blind you from seeing things as they really are.

The emotions of love have inspired poets throughout history.

When you are in love with someone you can hardily think of anything else.

L5 Unit 1-2 dialogue

What are you so exciting about?

Have you heard? John and Sylvia are getting a divorce.

No, I haven’t. But I’m not surprised. To be honest, I never expected their marriage to last for very long. She is so aggressive and bossy(专横的) .

Well, I think John has an affair. He met someone on the business trip.

Really, how did you find that out.

Sherry told me a few minutes ago.

Oh, Sherry. She is such a gossip. I wouldn’t believe anything she says.

No, really. This time I think we can trust her. I don’t think she’s making it up. Wow, this is news. What about their baby?

I don’t know. I haven’t heard anything about that.

Well, that’s too bad. Even though I don’t like either one of them, I feel sorry for them. It’s so bad when this happens especially for the child.

Yeah, right. It’s easy to fall for the gossip and forget to think about the serious consequences.

Still, I can’t sense surprised. Can you imagine living with someone like that?

No, I can’t. She is so self-center.

And what about him?

I don’t know him well but he seems nice.

I think so too. I’m not sure how he ever felt for her.

Are you kidding? Hormones(荷尔蒙),You had to admit that she is physically attractive.

He probably co uldn’t help himself. And now he seems to have fell in love with someone else.

I guess he can’t control himself. I’ve heard he had a drinking problem too.

Oh, I wasn’t aware of that.Well, what’s new, right? Something’s never changed. That’s for sure. He y, what about lunch?

No, thanks. I’d better to get back to work.

L5 Unit 1-3 Listening

Emma’s best is a small but growing health food company. It was started in 1995, by a marriage couple who were tired of working for large companies. The two founders were Ed and Emma smith, both health-conscious vegetarians. Despite the risks, Ed, Emma wanted to start their own business. He knew it would be hard work but they were determined to try. Their plan was to create a business that provided healthy food to busy people. They wanted they could be something they could be proud of. When they started their business, organic food was becoming more popular. People were becoming more food-conscious and worried about food safety. In fact, people were willing to pay higher prices for food that was free of harmful chemicals. In addition, an increasing number of people have little time to go shopping and cook at home. They wanted the meals that were healthy but easy to prepare. There were very few frozen meals available at the time and none of them were vegetarian or organic. There was a gap in the market. Ed and Emma immediately saw the opportunity and launched their first product. It was a frozen pasta meal(速冻面食餐) with a mix of vegetable and delicious cream sauce. The market responded with enthusiastic and profitable beyond expectation. Their product was an instant success. To their surprise, it was soon being eaten by millions of people, not only for vegetarians who were interested in organic foods. It was being brought because it was easy to prepare and it tasted good. And of course, it was healthy.

Other products followed in rapid succession. As a result, at the end of 5 years, the company was producing over 100 frozen meals. Since then, they have increased the

number of meals over 150, including pizzas, sandwiches and snacks. Their foods are carried by natural food stores and supermarkets throughout North America. Although they had expanded their production facilities and increased the number of employees, they had remained the previous company. They enjoyed the fact that the they are family-owned business, sensitive to the needs of their customers. They don’t have to worry about pleasing shareholders. Rather than paying dividend to the shareholders, Emma’s best has a perfect sharing plan to benefits its employees. Bonuses and salary increases keep employees happy and motivate them to work hard. As a result, employer turnover is low and the company has been recognized as one of the best companies to work for. In addition, Emma’s best supports local charities, especially those that provide health foods to children from low-income families. Given its success, the company feels an obligation to contribute to society. In spite of the fact that other company now produce similar products, Emma’s best remain s the market leader. Their totally commitment to quality has made the difference and they are proud of their accomplishments.

L5 Unit 1-3 vocabulary

People are often nervous or apprehensive before performing in front of an audience. People who are really nervous may feel tense which is the opposite of the relaxed. Someone who strongly believes in their ability to do something is often confident. The best way of build confidence is to practice what you’re going to do until you can do it with ease.

To be indifferent means to not care one way or the other about something. If you are indifferent to a person or project, it means that the person or project isn’t i mportant to you.

To be appreciative is to be thankful or grateful for something. If someone does something nice for you, you should appreciate it.

To be depressed is the opposite of to be happy. When someone is depressed, they feel very sad.

Aggressive people often push their only ideas or try to force others follow them. Someone who is passive will usually not resist that of others.

An optimistic person believes in a positive future. Optimists see a glass of half full rather than half empty. The opposite of an optimist is a pessimist.

Sensitive people are emotional and have strong feelings about things. It’s important to be careful when dealing with sensitive people because it’s easy to upset them. Insensitive people don’t seem to be aware o f or care about the feeling of others.

A mean person doesn’t treat other people well or with kindness. Mean people often enjoy making people suffer for their mistakes. To be kind is the opposite of to be mean.

Conceited(自负的)people have very high opinion of themselves. They often talk about how great they are and tend to exaggerate their strengths. Modest people don’t show off their strengths but they’re often very good at what they do.

L5 Unit 1-3 dialogue

Ace industry, may I help you? This is Sue Mitchell speaking.

Hi, Sue, this is Ben Wong of Joblink.

Oh, hi, Ben, how are you? I’ve been expecting your call.

I’m sorry to be late. I’ve been traveling.

It seems like everyone is traveling these days.

That’s for sure. I’m away more than I’m here. Anyway, I’m calling to see if we can arrange a meeting.

Good, there were several matters I’d like to discuss with you.

Sure, will later this week be possible?

Let me see. According to my schedule, I’ll have something Thursday afternoon and Friday morning.

How long do you think we will need?

I think an hour should be enough.

That should be fine. Would Thursday at 3:30 work for you?

Yes, that’s fine. Ok, I’m looking forward to seeing you at 3:30 at Thursday.

Right, see you then and thanks.

You are welcome, Ben. Take care.

Hi, sue, I’m sorry but something urge has come up so I’d like to change the time for our meeting on Thursday.

Oh, I’m sorry to hear that. What about Friday morning?

That should work. How early?

I’m usually here by 9 o’clo ck. Could you be here by then? Yes, that shouldn’t be a problem.

Ok, Friday at 9 o’clock.

Once again, sorry for the last minute change.

L5 Unit 1-4 Listening

There are many mysteries in nature. Mysteries are things we don’t understand, such as how the Egyptian pyramids were built. In fact, we are surrounded by mysteries. What we know about the world, seems like very little. Scientists tell us that what we see in the universe is only a small part of what is there. The rest is invisible, including dark matter and dark energy.

These two unknowns made up around 95% of the universe. Evidence for their existence comes from their effects on what we can observe, such as the motion and positions of the distant galaxies.

Yet thought we know very little, we are able to build airplanes and communicate with smartphones. In some ways, we humans are very smart or at least we think we are. We still need to face big issues, like climate change and that’s going to be a huge challenge. The challenge for humans will be our abilities to adapt to our changing environment.

What about other form of life? How do they adapt? Seasonal variations, for example, can be one of the greatest challenges for animals to overcome. Overcoming such challenges will be a great achievement but hardly easy. Some birds migrate thousands of kilometers each year, to deal with seasonal changes. These migrations are amazing.Birds don’t carry maps or compasses, yet they know where to go. They had developed their abilities to see the earth magnetic field. This ability is a wonder of nature. It takes advantage of the fact that the earth is like a huge bar magnet.It has north polar, which is positive and south polar, which is

negative. Somehow the birds are able to see this magnetic field and use it to their advantage.

And even the way birds fly together is amazing. many migrating birds fly in a V formation. They do this to conserve energy. In a V formation, birds can use the energy of the birds in front of them. This energy comes from the air currents, generated by the wings. Conserving energy is necessary for the birds to survive in long journey. how do the birds know this? It’s truly amazing how the birds know this.

Another amazing example of survive animal is the Salmon. Salmon spent most of their lives in the ocean which is saltwater. Yet, when it’s time to breed, they do so in fresh water rivers. Salmon can adapt their bodies to survive in both saltwater and freshwater. When it’s breeding time, they returned to the same river where they were born. It seems as if they had built-in map that guides them for hundreds of miles.

Once they left the salt water, they don’t eat. They are determined to finish their journey despite of many obstacles. They swim against strong currents, jump over waterfalls and try to escape claws of hungry bears. Many die along the way but enough of them survive to breed and reproduce the next generation. Once they had lay their eggs, they die, having completed their journey. It seems that their purpose in life is just to reproduce.

Migration takes the animals to new, more favorable environments when seasons change. Some of these journeys are long and dangerous, along routes with no obvious landmarks. The longest migration is that of the artic tern. It flies from polar to polar, twice a year. If a tern achieves its average lifespan of 20 years, the distance it has

flown will be equivalent to a journey to the moon and back.

Humans also migrate, but seldom if ever for seasonal variations. unfortunately, human migrations are often due to human activities. Since the beginning of the 21st century, large scale migrations had become a global problem. Millions of migrants have had to leave their countries and look for new homes. Many have died along the way or left these refugees in camps until they are admitted into a new country. So, the question remains as to how our global communities will face these challenges.

L5 Unit 1-4 vocabulary

To criticize someone is to point out their false or mistakes. Some people appreciate constructive criticism, which can help them develop their skills.

To praise someone is to let them know they have done a great job. Some people expected to be praised when they perform well.

To apologize to someone is to admit that you have done something wrong or hurtful. One way to apologize is to say you are sorry. I f your apology isn’t accepted, it means the person hasn’t forgiven you.

To order people to do something means to use your power or position to get them to do it. Many people dislike being ordered to do things. In many cases, it’s better to make a request than order someone to do something.

To encourage someone is to support their efforts and help build their confidence. A good teacher encourages students to do their best. To discourage someone is to get away their confidence.

There are many cycle in nature, such as the circles of seasons. A cycle is a series of events that repeat, such as the daily cycle of light and dark.

To evolve means to change or improve over a period of time. In biology, the series of evolution advanced life forms such as such as humans, have evolved from lower form of life.

A force of attraction brings two objects closer together, such as the force of gravity. A force of repulsion pushes two objects away from each other, such as the force between two electrons.

To transform means to change from one form into another. A transformation occurs when an object takes on(呈现) a new appearance or structure.

To inherit something means to get it without having to ask or work for it. A child from a very rich family may inherit a lot of money.

The number of times a cycle repeats itself within a period of time is its frequency. Gravity is a force of attraction between two objects with mass.

L5 Unit 1-4 dialogue

Excuse me, do you have a minute?

I’m sorry, not right now. I’ll be free about in 15 minutes. Could you come back then? No, I’m afraid we have an emergency upstairs.

Can’t you handle it?

No, I think it will be best if you were there.

Ok, I’ll finish this call and be right with you.

Ok, what’s it?

Kevi n and Bob are shouting at each other and it’s upsetting everyone.

Oh, not again.

Both two have got to grow up. Who started it?

I’m not sure but they were even pushing each other.

Ok, this is unacceptable. You run on ahead and warn them that I’m coming. I want them to calm down before I get there. Can you do that?

Ok, I’ll do what I can to calm them down. But you know Keven, he’s such a hard heart.

Ok, Keven, I’ve warned you before. This is got to stop.

Yes, I know. But Bob doesn’t cooperate. He’s impos sible to work with.

Even so, you can’t go around pushing people. That’s no way to handle things.

If you were n’t doing such a good job, I’d have to let you go right now. Your behavior just isn’t acceptable.

Yeah, I understand and I’m sorry. I just can’t stand working with him.

I’m sure what to do. What were you do if you were me? Do you have any suggestions? To be honest, if I were you, I wouldn’t have the two of us working in the same office. I know Bob has been with the company longer than I have but h e’s doing a terrible job. When you are not around, he just bully people. People are afraid of him.

Ok, I’ll look into(调查) a bit more. But you’ve got to prom ise me to keep cool and not let this happen again.

Ok, I’ll try to handle things differently next time.

l5单元1 - 1听

杰西卡35岁了。她20年前从中学毕业。今年她的中学班有20年的同学聚会课。她的所有同学和老师都被邀请参加。它将在饭店举行，离他们学校过去的地方很近。和许多其他建筑一样，这所学校也被拆掉了。它被一些公寓楼取代了。起初，她不确定是否能去参加聚会。其中一个原因是没有特别想看的人。另一个原因是她很忙。她是一位工作母亲，有一个8岁的男孩，丈夫很少在家。去参加聚会就意味着她要在不在的时候安排人去照顾。那可不容易。她不想带着她的儿子，她的丈夫也不会请假。然后她收到了她的同学莎朗的留言。莎伦正在联系班上的同学，并敦促大家都来。在学校的时候，她是班长，现在她帮助组织同学聚会。他们交换了消息，杰西卡说她没能赶到。然后莎朗给她打了个，他们谈了将近一个小时。莎朗真的很想让她来，杰西卡的几个老朋友也是。他们都在想她过得怎么样。他们毕业后都没有见过她，也没有收到她的来信。他们特别好奇，因为她10年前没有参加过他们的第一次聚会。杰西卡决定把事情安排好，以便她能去。她丈夫终于同意了她不在的时候好好照顾。他同意这样做，因为她的母亲主动提出来住一段时间，这样杰西卡就可以参加聚会了。由于和母亲相处不好，他决定改期在家工作几天。虽然他没有说，但他真的不希望她妈妈来。当她到达聚会时，她感到震惊。每个人年纪都这么大了，很多人身体都不太好。一些以前长得很漂亮的人已经完全失去了长相，而另一些人看起来更好了。奇怪的是，时间是如何以如此不同的方式改变人们的。无论如何，她决定，既然在那里，她会尽量享受。

l5单元1 - 1词汇

换一个东西就是换一个东西。当一些东西变老并开始损坏时，可能需要更换。拆东西就是把它拆开。把一个人打倒，就是对他们说一些负面的话来伤害他们。建造某物意味着建造或组装它。大型建设项目包括建筑物、桥梁和组织。建设性的反面是破坏性的。组织一件事，就是按照老年人的逻辑来安排。组织是具有逻辑结构的东西，例如管理良好的公司。支持这样的想法就是帮助或增加力量。支持的反面是破坏(逐渐削弱)或减弱。任何想知道的人都可以获得公共信息。如果商店对公众开放，那意味着任何人都可以进来。

私人信息并不是对每个人开放的，但只有家人信任的朋友才能获得。秘密希望或梦想的形成通常是私人的。信息是秘密信息。不应该和别人分享。八卦是因为它令人兴奋和有趣而经常交流的信息，尽管它可能不是真的。提供流言蜚语通常是娱乐性的，但它往往是有害的。意见是人们对某件事情的想法和感觉信息。事实信息是以事实或证据为基础的，但意见是人们的想法或感受。他们组织混乱，无法按时完成任何工作。换一个东西就意味着换一个地方。建筑的反面是拆掉。意见往往不同，当他们这样做的时候，人们可能会争论。八卦是经常编造或夸大的信息。银行账户信息的密码是私人信息。许多人通过投资上市公司赚钱。泄露信息可能是非法的。八卦可能会伤害或使被八卦的人尴尬。

l5单元1 - 1对话

这是王牌服务中心吗？是的，先生。我能帮你吗？是的，我打是要投诉你的服务。当然可以，先生。听到这个消息我很难过。让我看看这是不是我能帮你的忙。请告诉我发生了什么事。我在新订购了一台新洗衣机。那是一个多星期前的事了。在你继续之前，请告诉我你的订单号好吗？当然可以，是ABC 1005。请问您的社会保险的最后4位数字是多少？我没有社会保险。我是非法入境者。非常有趣，先生。那好吧。你的第一只宠物叫什么名字？基迪先生。好的，我看到你所有的信息。那么，你有什么问题？我订购了一台新洗衣机并付了钱。然后我选择了一系列的交货日期。本来今天就该送的，但还没送到。有人联系你了吗？不，我还没有收到消息。先生，听到这个消息我很难过。我在这里看到你订购的洗衣机还没有到我们的仓库(仓库(同上)然而。它可以送到下周。你还没有呢？为什么没有通知我。我今天下班回家了。你应该通过或电子得到通知。我没有。我没有收到任何通知。这非常令人不安。我明白，先生。真的很抱歉。道歉是不够的。我真的很难过。这是没有办法做生意的。是的，先生，我理解。我可以寄给你一五十元的礼券，以表达我们对你耐心的感。我不在乎钱。我当然不怪你，但我想让你知道我对Ace有多失望。我期待更好的服务。真的很抱歉，先生。我还能为你做些什么吗？是的，就是这样。我想取消订单并获得退款。听到这个消息我很难过，先生。但我明白。我会确保你得到退款。我需要多长时间才能拿到退款？你应该在下个月的信用卡账单上看到信用。你的帮助。不客气，先生，请接受我的道歉。

l5单元1 - 2听

杰西卡20年的班级聚会在一家豪华酒店举行。当她到达时，她不确定自己在正确的地方。起初，她没有认出任何人。她觉得有点尴尬和不合适。但就在这之前，一个陌生男子向她走来。他已经失去听力，戴着厚厚的眼镜(深度眼镜)；你不记得我了吗？他问。当他说他是谁时，她几乎记不起他了，尤其是他变了这么多。然后他告诉她，他一直迷恋她。他说她长得很漂亮，他立即拍了一照片，胳膊紧紧地搂着她的腰。这让她觉得有些奇怪。她对他微笑，假装很高兴见到他。但实际上，她很确定该怎么反应，觉得他看起来不错。她终于原谅自己，去了女洗手间。她开始后悔来参加这次聚会了。她一直很害羞，现在仍然很害羞。莎朗回到派对后，邀请她坐在桌旁。晚餐马上就要上了，一些同学要发表演讲。莎伦接下来也说了几句，因为人们很好奇。这是一个惊喜。杰西卡从来都不是很受欢迎，她认为没有人注意到她。她一直觉得自己是个局外人，只有几个密友。不过，她一直是最好的学生之一，人们都记得她。随着时间的推移，杰西卡开始真正享受自己的生活。她告诉她的老朋友，对其他一些人的变化感到惊讶。例如，汤姆过去长得很漂亮，而且很有运动能力。他是最受欢迎的学生之一，也是篮球明星。他的一个问题是数学。他有过数学特别是几何方面的困难。这是因为他不是一个逻辑思考者。除了篮球，他什么都不想要，除非很容易。汤姆不再好看了。他的鼻子一直很大，变得更大了。他体重也增加了很多。他的妻子第一次就这样离开了他，从此，他就孤独了。他看上去孤独沮丧，一点也不像以前。史蒂夫在中学是个无名小卒。人们几乎没有注意到他。他个子小，安静，长着歪牙，有点丑。他擅长的是英语。他的英语比老师还要好。毕业后，他上了廉租房大学，最后退学了。有一段时间，他当过导游。然后，十年前，他和一些朋友开了一家小公司，现在很成功。事实上，他已经变成了一个富有、慷慨的人。他笑得很温暖，他的成功并没有达到他的目的(冲昏头脑)；很高兴能和他在一起。贝蒂曾经是学校里最漂亮的女孩。她不是很聪明，但她是一个伟大的歌手。她录了一段歌唱的视频，然后迅速走红。她一夜成名，但只持续了两年左右。此后，她的粉丝对她失去了兴趣。她想当演员，但失败了。她在镜头前太僵硬和紧了。贝蒂有一个很好的丈夫，他似乎收养了她。她一生中的一个悲剧发生在大约5年前，当时她因一种罕见的癌症失去了女儿。正因为如此，她的头发开始变白了。杰西卡不禁为她感到难过。贝蒂作为一个女孩，对巨大的精力寄予厚望，但事情没有成功。还有约翰。约翰以前是学校的恃强凌弱者。他一直很强壮还有意思。他对任何人都不友好。他似乎总是生气，准备打人。毕业后，他参军，出国参战。他看到许多人死去，他开始讨厌任何形式的战斗。后来有一天，他乘坐的一架直升机被关闭，差点丧命。他幸免于难(事故)但他失去了一条腿，住院将近一年。现在他完全变了。他有一双温柔善良的眼睛和美丽的微笑。他在一个为老年人提供支持的组织工作。在杰西卡看来，约翰原来是个惊喜。最后，杰西卡很高兴她去参加了聚会。有趣的是，这些年来人们是如何改变的。尽管如此，她还是很高兴回到家，感激自己拥有的一切像病毒一样传播开来为...做准备为……作准备(同上)

l5单元1 - 2词汇

心碎是恋爱关系破裂后的结果。心碎的人通常很沮丧，这意味着他们感觉很糟糕，不享受生活。爱上一个人可以是一个美妙的经历，有强烈的情感。恋爱中的人经常会分享他们最深的感情，这就是亲密亲密；亲近；亲昵的言行；性行为)；找到一个有魅力的人通常意味着有和他在一起的身体欲望。身体上的吸引有时会导致爱情，但在许多情况下，它只能导致短期的性关系。调情(调情)和某人在一起意味着让他或她知道你想被人接近。有些人用眼睛或微笑调情。嫉妒是两个人为了同一个人的爱而竞争时经常发生的事情。输的一方可能会嫉妒另一方，并试图分手。对手侮辱辱骂嫉妒的感觉可能会持续很长时间，会破坏友谊。有些人即使别人困惑不安，也能保持冷静。当你平静的时候，你可以清晰的思考并做出好的决定。人们对令人失望的消息有不同的反应。有时他们会泄气失去信心。有时他们会沮丧，开始哭泣，甚至喝醉。人们在极度愤怒时非常愤怒。愤怒的人最终可能会打架或试图伤害对方。兴奋通常是件好事。人们在观看足球比赛和看到自己的球队进球时会变得兴奋起来。刺激的反面是玩偶或无聊。如果某人非常害怕，害怕得发抖，那他就害怕了。惊恐万状的人往往会尖叫，逃离威胁他们的一切。恋爱会让你看不到事物的本来面目。爱情的情感在历史上一直激励着诗人。当你爱上一个人的时候，你会毫不犹豫地想到别的事情。

l5单元1 - 2对话

你为什么这么激动人心？你听说了吗？约翰和西尔维亚要离婚了。不，我没有。但我并不惊讶。老实说，我从没想过他们的婚姻会持续很长时间。她咄咄逼人，专横跋扈(专横的)；我想约翰有外遇了。他在出差途中遇到了一个人。真的，你怎么知道的。雪莉几分钟前告诉我的。雪莉。她真是个八卦人物。我不相信她说的话。不，真的。这次我想我们可以信任她。我认为她没有编造出来。哇，这是新闻。他们的孩子呢？我不知道。我没听说过。太糟糕了。尽管我不喜欢他们中的任何一个，但我为他们感到遗憾。尤其是对孩子来说，这种情况太糟糕了。对对。八卦容易上当，忘了考虑严重后果。尽管如此，我还是感觉不到惊讶。你能想像和这样的人住在一起吗？不，我不能。她太自私了。他呢？我不太了解他，但他看起来不错。我也这么认为。我不知道他对她有什么感觉。开什么玩笑？激素(荷尔蒙)，你不得不承认她很有魅力。他可能忍不住了。现在他似乎爱上了别人。我猜他控制不了自己。我听说他也有喝酒的毛病。哦，我不知道。那么，有什么新的，对吗？事情从来没有变过。那是肯定的。他，午餐怎么样？不，。我最好回去工作。

l5单元1 - 3听

艾玛最好的是一家规模小但成长中的保健食品公司。它始于1995年，由一对厌倦了为大公司工作的夫妇组成。两位创始人是艾德和艾玛•史密斯，他们都是注重健康的素食者。尽管有风险，艾德，艾玛还是想自己创业。他知道这将是一项艰巨的工作，但他们决心尝试。他们的计划是创建一个企业，为忙碌的人提供健康的食物。他们希望自己能成为值得骄傲的人。他们创业时，有机食品越来越受欢迎。人们越来越注重食品安全，越来越担心食品安全。事实上，人们愿意为不含有害化学物质的食品支付更高的价格。此外，越来越多的人几乎没有时间去购物和在家做饭。他们想要健康但易于准备的饭菜。当时冷冻食品很少，没有素食或有机食品。市场上有一个缺口。艾德和艾玛马上看到了这个机会，推出了他们的第一款产品。那是一顿冷冻面食(速冻面食餐)搭配蔬菜和美味奶油酱。市场反应热烈，盈利出乎意料。他们的产品立即获得成功。令他们惊讶的是，它很快就被数百万人吃掉了，不仅仅是对有机食品感兴趣的素食者。它之所以被带来，是因为它易于制作，味道很好。当然，它是健康的。其他产品纷纷跟进。结果，5年后，公司生产了100多份冷冻食品。从那以后，他们增加了150多餐，包括比萨饼、治和小吃。他们的食物由北美各地的天然食品商店和超市运送。尽管他们扩大了生产设施，增加了员工数量，但他们仍然是前一家公司。他们喜欢这样一个事实:他们是家族企业，对顾客的需求很敏感。他们不必担心取悦股东。艾玛的best没有向股东分红，而是制定了一个完美的分享计划，让员工受益。奖金和加薪让员工快乐，激励他们努力工作。因此，雇主更替率很低，公司被公认为最适合工作的公司之一。此外，艾玛最好支持当地的慈善机构，特别是那些为低收入家庭儿童提供保健食品的机构。鉴于它的成功，公司认为有义务为社会作出贡献。尽管其他公司现在也生产类似的产品，艾玛最好还是保持市场领先地位。他们对质量的绝对承诺使他们与众不同，他们为自己的成就感到自豪。

l5单元1 - 3词汇

在观众面前表演之前，人们常常感到紧或担忧。真正紧的人可能会感到紧，这与放松相反。坚信自己有能力做事的人往往是自信的。建立信心的最好方法是练习你要做的事情，直到你可以轻松地做到。无动于衷意味着对某事不在乎。如果你对一个人或项目漠不关心，那意味着这个人或项目对你来说并不重要。感恩就是感激或感激某事。如果有人为你做了好事，你应该感激。沮丧与快乐是相反的。当某人情绪低落时，他们会感到非常难过。咄咄逼人的人往往会把他们唯一的想法推给别人，或者试图强迫别人跟随他们。被动的人通常不会反抗别人的。乐观的人相信积极的未来。乐观主义者看到的是一杯半满而不是半空。乐观者的对立面是悲观者。敏感的人是感性的，对事物有强烈的感情。和敏感的人打交道时要小心，因为很容易让他们心烦意乱。麻木不仁的人似乎并不关心别人的感受。小人不善待他人，不善待他人。意思是人们经常喜欢让人们为自己的错误而受苦。善良与卑鄙是相反的。自负(自负的)人们对自己评价很高。他们经常谈论自己有多伟大，往往夸大自己的实力。谦虚的人不会炫耀自己的长处，但他们通常很擅长自己的工作。

l5单元1 - 3对话

王牌工业，我能为您效劳吗？我是米切尔。嗨，，我是Joblink的本•黄。哦，嗨，本，你好吗？我一直在等你的。我很抱歉迟到了。我一直在旅行。这几天好像每个人都在旅行。那是肯定的。我远在这里。不管怎样，我打来是想看看能不能安排一个会议。好的，有几件事我想和你谈谈。当然可以，这周晚些时候可以吗？让我看看。按照我的时间表，星期四下午和星期五上午我要吃点东西。你认为我们需要多长时间？我想一个小时就够了。那应该没问题。星期四三点半能为你工作吗？是的，没关系。好的，我期待着周四3 : 30见到你。好的，到时见，。不客气，本。保重。嗨，，很抱歉，有急事，所以我想改一下周四开会的时间。哦，听到这个我很难过。星期五上午怎么样？这应该行得通。多久？我通常9点以前到。到时你能来吗？是的，那应该不是问题。好的，星期五9点。再次对最后一分钟的变化表示歉意。

l5单元1 - 4听

自然界有许多奥秘。神秘是我们不了解的事情，比如埃及金字塔是如何建造的。事实上，我们被神秘所包围。我们对世界的了解似乎很少。科学家告诉我们，我们在宇宙中看到的只是那里的一小部分。其余的是看不见的，包括暗物质和暗能量。这两个未知数约占宇宙的95 %。它们存在的证据来自它们对我们所能观察到的东西的影响，比如遥远星系的运动和位置。然而，尽管我们知之甚少，但我们能够制造飞机并与智能手机通信。在某些方面，我们人类很聪明，或者至少我们认为我们很聪明。我们仍然需要面对重大问题，比如气候变化，这将是一个巨大的挑战。人类面临的挑战将是我们适应不断变化的环境的能力。其他形式的生活呢？他们是如何适应的？例如，季节性变化可能是动物要克服的最大挑战之一。克服这些挑战将是一项伟大的成就，但并不容易。一些鸟类每年迁徙数千公里，以应对季节性变化。这些迁移非常惊人。鸟不携带地图或指南针，但它们知道去哪里。他们发展了观察地球磁场的能力。这种能力是大自然的奇迹。它利用地球就像一块巨大的条形磁铁的事实。它有北极，正南极否定的。不知何故，鸟儿们能够看到这个磁场，并利用它为自己谋利。甚至鸟类在一起飞翔的方式也是惊人的。许多候鸟成V形飞行。他们这样做是为了节约能源。在V形队形中，鸟可以利用它们前面的鸟的能量。这种能量来自机翼产生的气流。节约能源是鸟类长途跋涉生存的必要条件。鸟儿怎么知道的？鸟类是如何知道这一点的，真是令人惊讶。另一个幸存动物的惊人例子是鲑鱼。鲑鱼的大部分生活在海水中。然而，到了繁殖的时候，它们会在淡水河中繁殖。鲑鱼能适应他们的身体在盐水和淡水中生存。到了繁殖期，他们回到了出生的同一条河。他们好像有的地图，指引他们走了数百英里。他们一离开盐水就不吃了。尽管有许多障碍，他们决心完成旅程。它们逆流而上，跳过瀑布，试图逃脱饥饿熊的爪子。许多人在途中死去，但他们中有足够多的人存活下来，繁衍下一代。他们一旦下蛋，就在旅行结束后死去。看来他们生活的目的只是为了繁衍后代。当季节变化时，迁徙将动物带到更有利的新环境。有些旅程漫长而危险，沿途没有明显的地标。迁徙时间最长的是北极。它从极地飞到极地，一年两次。如果燕鸥的平均寿命达到20年，那么它的距离坐飞机就相当于往返月球。人类也迁移，但很少因为季节变化而迁移。不幸的是，人类的迁徙往往是由于人类的活动。21世纪初以来，大规模移民成为全球性问题。数百万移民不得不离开他们的国家，寻找新的家园。许多难民在途中死亡或留在难民营，直到他们被接纳到一个新国家。因此，我们的全球社会将如何面对这些挑战仍然是一个问题。

l5单元1 - 4词汇

批评某人就是指出他们的错误。有些人喜欢建设性的批评，这可以帮助他们发展自己的技能。表扬某人就是让他们知道自己做得很好。有些人在表现出色时希望得到表扬。向某人道歉就是承认自己做了错事或伤害了他人。道歉的一种方式是说你很抱歉。如果你的道歉不被接受，那意味着这个人没有原谅你。命令人们做某事意味着利用你的力量或地位让他们去做。许多人不喜欢被命令做事。在很多情况下，提出请求比命令某人做某事要好。鼓励别人就是支持他们的努力，帮助他们建立信心。好老师鼓励学生尽最大努力。劝阻一个人就是摆脱他们的信心。

自然界有许多循环，如季节循环。循环是一系列重复的事件，例如每天的明暗循环。进化意味着在一段时间改变或改进。在生物学中，进化的一系列高级生命形式，如人类，是从低级生命形式进化而来的。吸引力使两个物体更接近，例如重力。排斥力将两个物体彼此推开，例如两个电子之间的力。转换意味着从一种形式转变成另一种形式。当对象发生(呈现)新的外观或结构。继承一件东西就意味着得到它而不必要求或为它工作。一个非常富有的家庭的孩子可能会继承很多钱。一个周期在一段时间重复的次数就是它的频率。重力是有质量的两个物体之间的吸引力。

l5单元1 - 4对话

打扰一下，你有时间吗？对不起，现在不行。15分钟后我就有空了。那你能回来吗？不，楼上有急事。你不能处理吗？不，我想如果你在那里最好。好的，我结束这个，马上和你联系。好的，怎么了？凯维•n和鲍勃在互相大喊大叫，这让每个人都很不安。哦，不会了。两个人都要长大了。谁开始的？我不确定，但他们甚至互相推搡。好吧，这是不能接受的。你跑在前面警告他们我来了。我要他们在我到达那里之前冷静下来。你能做到吗？好吧，我会尽我所能让他们平静下来。但是你知道Keven，他是一个很坚强的人。好吧，凯文，我以前警告过你。这是必须停止的。是的，我知道。但鲍勃不合作。他是不可能共事的。即便如此，你也不能到处推人。那不是处理事情的办法。如果你做得不太好，我现在就让你走。你的行为是不能接受的。是的，我理解，我很抱歉。我就是受不了和他一起工作。我确定该怎么办。如果你是我，你会怎么做？你有什么建议吗？老实说，如果我是你，我就不会让我们两个在同一个办公室工作。我知道鲍勃在公司工作的时间比我长，但他的工作很糟糕。你不在的时候，他就欺负人。人们害怕他。好的，我来看看(调查)多一点。但你得让我去舞会保持冷静，不要让这种事情再次发生。好的，下次我会尝试用不同的方式处理事情。

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